Recover from an interrupted inspection upload

The original device and the assignment you were working on

Keep the original photos, recordings and capture files. Avoid deleting the app or clearing local data while you are unsure which files reached the server.

Check before continuing: You still have the material needed to recover the work.

Restore a stable connection and reopen the intended assignment. Compare the workfile with your local files and review any upload status or error shown.

Check before continuing: You know which items are confirmed saved and which remain local.

Retry only the missing or failed item using the available upload control. Wait for confirmation and reopen the saved evidence before continuing.

Check before continuing: The saved item opens correctly. Repeatedly starting a new assignment is not an upload recovery method.

If the item still will not upload, contact support with device type, approximate time, file type and the visible error. Keep the source file until the issue is resolved.

Check before continuing: Do not assume every screen or capture type supports offline saving. Save state and upload state are separate checks.