Make notifications useful and verify delivery

A signed-in account

Your intended phone and email account

Review your notification choices and email address. On your phone, allow notifications if you want push alerts. Check the operating system’s notification settings too.

Check before continuing: Account preferences and device permissions both allow the channel you expect.

Open the notification area and the related order. If a device alert or email is delayed, use the order’s current state as your working reference.

Check before continuing: An absent push or email does not mean that no order update occurred.

Check spam and device focus settings, then contact support with the channel, approximate time and order reference. Do not include passwords or MLS credentials.

Check before continuing: Support has enough context to investigate. Do not repeatedly resubmit the business action to force another alert.